Privacy Policy

Uptimera ("we", "our", or "us") operates the uptimera.com website and the Uptimera uptime monitoring platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not use the Service.

Account Information

When you create an account, we collect your name, email address, and profile picture (if you sign in via Google OAuth). We use this information to provide and personalize the Service.

Monitoring Data

We collect data related to the URLs and endpoints you configure for monitoring, including response times, status codes, SSL certificate details, and availability history. This data is essential to providing the core monitoring service.

Usage Data

We automatically collect certain information when you access the Service, including your IP address, browser type, operating system, referring URLs, and pages viewed. This helps us improve the Service and diagnose technical issues.

Payment Information

Payment processing is handled by Stripe. We do not store your credit card numbers or bank account details. We receive only transaction confirmations, subscription status, and billing email from Stripe.

• To provide, operate, and maintain the Service
• To process transactions and send billing notifications
• To send uptime alerts, incident notifications, and status updates
• To respond to your comments, questions, and support requests
• To monitor and analyze usage trends to improve the Service
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations

We retain your monitoring data according to your subscription plan:

• Free plan: 7 days of check history
• Pro plan: 90 days of check history
• Business plan: 365 days of check history

Account information is retained for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law.

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service providers: Stripe (payments), Resend (email), Twilio (SMS), and infrastructure providers (Hetzner Cloud) who assist in operating the Service.
• Legal requirements: When required by law, court order, or governmental authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption in transit (TLS/SSL) for all communications
• Encryption at rest for sensitive data
• API keys stored as SHA-256 hashes (never in plaintext)
• Role-based access controls and audit logging
• Regular security reviews and monitoring

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

If you create a public status page, the names and availability status of your selected monitors will be publicly visible. No other account data or monitoring details (such as URLs, response times, or alert configurations) are exposed on public status pages.

We use essential cookies for authentication and session management. We do not use third-party tracking cookies or advertising cookies. The session cookie is HttpOnly and secured with SameSite attributes.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

To exercise any of these rights, please contact us at privacy@uptimera.com.

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we learn that we have collected data from a child under 16, we will take steps to delete it promptly.

Our servers are located in Ashburn, Virginia (United States). If you access the Service from outside the US, your data will be transferred to and processed in the US. We ensure appropriate safeguards are in place for international transfers.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, please contact us at: privacy@uptimera.com